Returns & refunds

What can be returned

Unopened items in their original sealed packaging may be returned or exchanged within 14 days of delivery, subject to the final fulfilment partner's policy.

For hygiene reasons, opened or used intimate products cannot be returned unless the item arrived faulty, damaged or materially different from the description.

Faulty items

Contact us within 48 hours of delivery with your order reference and a short video or clear photos of the issue. We will arrange an appropriate replacement, repair or refund.

How to start a return

Send your order reference (it starts with WGE-) and the reason through the contact page. We will confirm the collection address and any charge in writing before collection.

Approved refunds are issued through the same payment channel used for the order, unless another method is agreed in writing.