Contact us
Ask before you order if you are unsure about a size, a material or a delivery window. We confirm the exact product, address and available payment option before dispatch.
What to message us about
- Sizing — if a diameter or insertable length is not on the product page, ask and we will check the packaging.
- Order confirmation — we message you before dispatch to check the address and delivery window.
- Delivery timing — tell us when you will be home and we will try to match it.
- Shared buildings — give us the reception or security desk details and we will route the parcel there.
- Faults and returns — send a photo and your order reference, and we will sort it out.
What we will not ask you for
We do not collect card details on this site. We confirm the available payment arrangement directly before dispatch. If anyone contacts you claiming to be us through an unlisted account, use the contact details on this page to verify them.
Questions
How quickly do you reply? +
We reply during Oman daytime hours, and usually within a couple of hours. Orders placed late at night are confirmed the following morning.
Can I change my delivery address after ordering? +
Yes, as long as the parcel has not been dispatched. Message us with the order reference and the new address.
Can I return something? +
Unopened items can be returned within 14 days. A faulty device is replaced or refunded in full, delivery included. Opened intimate items cannot be resold for hygiene reasons.
Do you have a physical shop? +
No. We operate online only and deliver across Oman.