Five things people get wrong on a first order

1. Buying the biggest version

Girth decides comfort, and the photograph makes everything look smaller than it is. The most common first-order regret in this category is size, and it is the one that cannot be fixed by adding something to the order.

2. Not ordering lubricant

Almost everything in this catalogue works better with it, and water-based lubricant is the only type that is safe with every material we sell.

A useful add-on can complete an order without overspending on a second device.

3. Leaving out the building detail

"Business Bay" is not an address a courier can deliver to. The flat number, the tower name, and the reception or security desk if there is one — those three things decide whether the first attempt succeeds.

A missing detail usually costs a day, sometimes two.

4. Ordering the day before travelling

Payment before dispatch needs someone at the door. If you are away, the parcel comes back and the whole thing takes longer than if you had ordered when you got home.

Message us before ordering if your availability is unusual — we can time the dispatch.

5. Not asking the sizing question

If a diameter is not printed on the product page, ask. It takes one message and it is the difference between a product you use and one that sits in a drawer.

The same applies to material and noise — if it matters to your situation, ask before you pay rather than after.